Privacy Policy

Effective Date: June 11, 2026

House of Heroes USA ("House of Heroes," "we," "our," or "us") is committed to protecting your privacy and maintaining the trust of our donors, volunteers, supporters, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, www.usahoh.org ("Website"), make a donation, register for an event, volunteer, subscribe to communications, or otherwise interact with us.

By using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Donation information

  • Event registration information

  • Volunteer application information

  • Information submitted through contact forms

  • Any other information you choose to provide

Donation Information

When you make a donation, payment information is processed securely through third-party payment processors. House of Heroes USA does not store complete credit card numbers or sensitive payment credentials on its servers.

Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referring website

  • Pages viewed

  • Time spent on pages

  • Website navigation patterns

  • Date and time of visits

How We Use Your Information

We may use collected information to:

  • Process donations and provide donation acknowledgments

  • Respond to inquiries and requests

  • Communicate about programs, events, and initiatives

  • Send newsletters and organizational updates

  • Recruit and coordinate volunteers

  • Improve Website performance and user experience

  • Monitor and analyze Website usage

  • Prevent fraud and unauthorized activity

  • Comply with legal and regulatory obligations

Analytics and Tracking Technologies

Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our Website and improve user experience.

Microsoft Clarity may collect information regarding:

  • Mouse movements

  • Clicks and scrolling activity

  • Device and browser information

  • Website interactions

  • Session recordings and heatmaps

This information helps us identify usability issues and improve Website functionality.

Information collected through Microsoft Clarity is subject to Microsoft's Privacy Statement.

Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, and similar technologies to:

  • Improve Website functionality

  • Analyze visitor behavior

  • Remember user preferences

  • Measure Website performance

  • Support fundraising and marketing efforts

You may control cookies through your browser settings. Disabling cookies may affect certain Website features.

Sharing of Information

House of Heroes USA does not sell, rent, or trade personal information to third parties.

We may share information with:

Service Providers

Trusted third-party vendors who assist with:

  • Website hosting

  • Payment processing

  • Email communications

  • Event management

  • Analytics services

  • Technical support

These providers are authorized to use information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws

  • Respond to legal requests

  • Protect the rights, property, or safety of House of Heroes USA

  • Prevent fraud or security threats

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Email Communications

If you provide your email address, we may send you:

  • Organizational updates

  • Program announcements

  • Event invitations

  • Fundraising communications

  • Volunteer opportunities

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Third-Party Websites

Our Website may contain links to external websites operated by third parties. We are not responsible for the content, security, or privacy practices of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

State Privacy Rights

Depending on your state of residence, including states with applicable privacy laws such as California, Colorado, Virginia, Connecticut, and others, you may have certain rights regarding your personal information.

These rights may include:

  • Accessing personal information we hold about you

  • Correcting inaccurate information

  • Requesting deletion of personal information

  • Limiting certain uses of personal information

  • Opting out of certain data processing activities where applicable

To exercise any applicable rights, please contact us using the information below.

Donor Privacy Commitment

House of Heroes USA respects donor privacy and is committed to maintaining the confidentiality of donor information.

We do not sell, rent, exchange, or share donor information with third parties for marketing purposes.

Donor information is used solely for:

  • Processing contributions

  • Maintaining donation records

  • Providing donation receipts

  • Communicating organizational updates and fundraising information

Donors may request removal from mailing lists at any time.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the Website following any changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact us:

House of Heroes USA
1 Linden Place, Suite 210
Great Neck, NY 11021
United States

Email: Office@USAHOH.org

Phone: (212) 851-6917

Website: www.usahoh.org