Donor Privacy Policy

Effective Date: June 11, 2026

House of Heroes USA ("House of Heroes," "we," "our," or "us") values the trust and generosity of our donors. We are committed to protecting the privacy of individuals who support our mission through charitable contributions.

This Donor Privacy Policy explains how donor information is collected, used, protected, and managed by House of Heroes USA.

Our Commitment to Donor Privacy

We respect the privacy of our donors and maintain strict standards for the collection, use, and protection of donor information.

House of Heroes USA does not sell, rent, trade, exchange, or share donor information with third parties for marketing or fundraising purposes.

Information We Collect

When you make a donation, register for a fundraising event, or otherwise support House of Heroes USA, we may collect information such as:

  • Full name

  • Mailing address

  • Email address

  • Phone number

  • Donation amount

  • Donation date

  • Payment method information

  • Communication preferences

  • Employer information (when applicable for matching gift programs)

Payment information is processed through secure third-party payment providers and is not stored in full on House of Heroes USA servers.

How Donor Information Is Used

Donor information may be used to:

  • Process donations

  • Issue donation receipts and acknowledgments

  • Maintain donation records

  • Provide updates about our programs and impact

  • Communicate fundraising opportunities and events

  • Respond to donor inquiries

  • Comply with legal and tax reporting requirements

  • Improve donor engagement and stewardship efforts

Donor Recognition

Unless a donor requests anonymity, House of Heroes USA may recognize donors in annual reports, publications, event materials, or other organizational communications.

Donors who prefer to remain anonymous may notify us at any time, and we will honor their request whenever reasonably possible.

Information Sharing

House of Heroes USA does not sell, rent, or share donor information with third parties for commercial purposes.

We may share donor information only with:

  • Trusted service providers that assist with payment processing, donor management, communications, or technology services

  • Government agencies or regulatory authorities when required by law

  • Professional advisors, auditors, accountants, or legal counsel as necessary for organizational operations

All third-party service providers are expected to maintain appropriate confidentiality and security measures.

Data Security

House of Heroes USA employs reasonable administrative, technical, and physical safeguards designed to protect donor information against unauthorized access, disclosure, alteration, or destruction.

While we strive to maintain strong security practices, no system can guarantee complete security.

Donor Communications

Donors may receive:

  • Donation acknowledgments

  • Tax receipts

  • Organizational updates

  • Impact reports

  • Event invitations

  • Fundraising appeals

Donors may opt out of fundraising or marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

Certain administrative communications related to donations may still be sent when necessary.

Donor Access and Updates

Donors may request to:

  • Review their donor information

  • Correct inaccurate information

  • Update contact details

  • Modify communication preferences

  • Request anonymity for future recognition

Requests may be submitted using the contact information below.

Online Donations

Online donations are processed through secure third-party payment platforms that use industry-standard security measures to protect financial information.

House of Heroes USA does not store complete credit card numbers or payment credentials.

Policy Updates

We may update this Donor Privacy Policy periodically to reflect changes in our practices, legal requirements, or organizational needs.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Donor Privacy Policy or how donor information is handled, please contact:

House of Heroes USA
1 Linden Place, Suite 210
Great Neck, NY 11021
United States

Email: Office@USAHOH.org

Phone: (212) 851-6917

Website: www.usahoh.org

House of Heroes USA is committed to honoring the trust of our donors and safeguarding the information entrusted to us in support of our mission.